Geo-located network information provided by Actix’s solutions, combined with customer data and capabilities from Amdocs’ policy management, BSS and OSS systems, will allow service providers to support sophisticated customer experience use cases and take proactive action based on network performance to modify and improve the experience of a specific customer or group of customers. The acquisition will position Amdocs as the first vendor to offer customer experience-driven network optimisation based on a holistic view of the customer experience across all networks, BSS and OSS. With the acquisition of Actix, Amdocs will be expanding its CES (Customer Experience Systems) portfolio with geo-located network data that will drive a variety of optimisation use cases.
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